COVID-19 Response

How Comfort Control of Virginia, Inc. is Handling COVID-19

At Comfort Control of Virginia, Inc., we take the safety of our customers and our staff seriously. While this is true every day, it’s especially important in this time of heightened concern. Because our services play a vital role in maintaining health, safety, and comfort in the Stafford, Fredericksburg, and eastern Prince William County areas, we will be remaining open during this time. But, you can rest assured that we’re taking steps to minimize the impact of COVID-19..

Below you will find a brief outline of our plan for addressing the virus. If you need service, please call our main line at 540-720-9364 or 703-670-4300.

How Comfort Control of Virginia, Inc. is Working to Protect You

Per the CDC and WHO guidelines, we are making some changes to our normal operating procedures. We will also be adopting rigorous cleaning protocols during the outbreak. While these adjustments may seem inefficient or awkward, they’re necessary to ensure the health of those we serve.

• Staff Care: Any employees showing symptoms will be asked to remain home until medically clear.
• Scheduling Questions: When you call to make an appointment, our office team will ask if anyone in your home has had a fever, has been diagnosed with COVID-19 or has been exposed to the virus. Please note that answering “yes” to any of these will not disqualify you from service. Our staff will be properly equipped with masks and gloves before entering our customers’ homes or businesses.
• Safety Measures: Troubleshooting equipment can sometimes be done from the exterior of your home, but there are times when our staff must go inside. In those situations, nitrile gloves and masks will be worn. If you have an allergy to any of these products, please let us know ahead of time.
• Sanitization: Our trucks come stocked with disinfectant sprays and sanitizing wipes. Our office is adhering to strict cleaning guidelines of the CDC and WHO.
• Distancing Efforts: Some of our office staff will be relocated to remote locations during the COVID-19 outbreak. In some situations, we may ask to see pictures or videos of your equipment to better understand the problem you want addressed in order to optimize scheduling and help minimize face-to-face contact.
• Area-Based Responses: While we will continue to service everyone in the Comfort Control of Virginia, Inc. area, we will take extra precautions around clients in areas deemed high-risk by the CDC.

Regarding Maintenance Calls and Other Scheduled Visits

At Comfort Controlf of Virginia, Inc., we value your peace of mind. We understand the current situation may be more concerning for some of our clients than it is for others. If you would prefer, we’re happy to reschedule any preexisting appointments. To do so, please call us at 540-720-9364 or 703-670-4300. In order to practice social distancing deemed necessary by the CDC to do our part to slow the spread of the virus, we will be available for hvac and water heater system repair or replacement service, but any routine maintenance service not causing an immediate hvac system or water heater breakdown is suspended until further notice. We will perform an air conditioning tuneup or service check for all current maintenance agreement and inspection and testing agreement customers at a later time as restrictions are lifted. During this unprecedented time, we appreciate your support in our effort to minimize personal contact while staying open to maintain your health, safety, and comfort.

Our Planning Standards

Comfort Control of Virginia, Inc. will be updating this page regularly as the situation develops. Please check your email and follow us on social media for any updates. If you have any questions regarding this policy or wish to discuss our COVID-19 response plan in more detail, please call Comfort Control of Virginia, Inc. at 540-720-9364 or 703-670-4300 or email us at yourcomfort@comcast.net.

We appreciate your patience and understanding.